Work From Home Part Time Quality Team Manager jobs 2022 in Delhi by urdu jahan
Work From Home Part Time Quality Team Manager jobs 2022
Work From Home Part Time
Job details
Full Job Description
Job Title: Quality Team Manager
Location: Noida
About Barclays
Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group.
Risk and Control Objective
Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards.
Working Flexibly
We’re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers’ and clients’ needs. Whether you have family commitments or you’re a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life.
If you would like some flexibility, then please discuss this with the hiring manager.
Hybrid Working
We are currently in the early stages of implementing a hybrid working environment, which means that many colleagues spend part of their working hours at home and part in the office, depending on the nature of the role they are in. We’re flexible on how this works and it may continue to change and evolve. Depending on your team, typically this means that colleagues spend a minimum of between 20% to 60% of their time in the office, which could be over a week, a month or a quarter. However, some colleagues may choose to spend more time in the office over a typical period than their role type requires. We also have a flexible working process where, subject to business needs, all colleagues globally are able to request work patterns to reflect their personal circumstances These requests will be reviewed and agreed for a period of time i.e., will have a start and end date.
Please discuss the detail of the working pattern options for the role with the hiring manager.
Introduction:
To lead a Quality Assurance team to produce exceptional customer and client outcomes through building strong relationships and driving performance. The role will coach and develop colleagues to deliver against QA objectives and support Operations by producing accurate and timely insight to improve customer journeys.
What will you be doing?
- Proactively manage quality excellence by ensuring all activities and duties are carried out in full compliance with regulatory requirements, Barclays Operational Risk Framework and internal Barclays Policies and Standards
- Encourage a sense of urgency in a high volume and multi-channel environment
- Ensure the customer / client is always heard by proactively identifying root causes of customer / client concerns and complaints and ensuring accurate information and details are captured throughout the end to end customer / client journey to allow meaningful analysis of the data by Specialist teams
- Positively embrace, own and embed change activity and improvements into your team
- Agree challenging performance and development objectives for all direct reports providing regular feedback / coaching to ensure maximum potential is achieved
- Robustly manage your team’s performance ensuring they all deliver to plan ensuring that a rigorous performance management culture is embedded
What we’re looking for:
- Strong decision making and influencing skills with internal and external stakeholders
- Ability to flexibly and creatively manage changing business demands and customers / client requirements. As and when required using own initiative to overcome challenges and identify solutions
- Collaborative approach to finding solutions, maintaining positive relationships with other teams and departments.
- Excellent team player, supporting a culture of individuality, fun, and the sharing and embedding of best practice
- Strong leadership experience with evidence of driving team performance through coaching and development techniques and situational leadership
- Strong understanding of people issues and the tools/policies available to support the leadership of a team
- Strong communication skills, both verbally and in writing
- Excellent planning and organisational skills with a strong attention to detail
- Ability to accept and embrace a changing environment
Skills that will help you in the role:
- Knowledge of Banking products and services and associated legislation e.g Code of Banking Practice.
Where will you be working?
Noida
Be More at Barclays
At Barclays, each day is about being more – as a professional, and as a person. ‘Be More @ Barclays’ represents our core promise to all current and future employees. It’s the characteristic that we want to be associated with as an employer, and at the heart of every employee experience. We empower our colleagues to Be More Globally Connected, working on international projects that improve the way millions of customers handle their finances. Be More Inspired by working alongside the most talented people in the industry, and delivering imaginative new solutions that are redefining the future of finance. Be More Impactful by having the opportunity to work on cutting-edge projects, and Be More Valued for who you are.
Interested and want to know more about Barclays? Visit home.barclays/who-we-are/ for more details.
Purpose, Values and Mindset
We deploy finance responsibly to support people and businesses, acting with empathy and integrity, championing innovation and sustainability, for the common good and the long term.
Our values underpin everything we do: Respect, Integrity, Service, Excellence and Stewardship.
Respect
We harness the power of diversity and inclusion in our business, trust those we work with, and value everyone's contribution.
Integrity
We operate with honesty, transparency and fairness in all we do.
Service
We act with empathy and humility, putting the people and businesses we serve at the centre of what we do.
Excellence
We champion innovation, and use our energy, expertise and resources to make a positive difference.
Stewardship
We prize sustainability, and are passionate about leaving things better than we found them.
Our Mindset shapes how we take action, living by our Values, driven by our Purpose, always with our customers and clients at the heart of what we do; our Mindset is to Empower, Challenge and Drive.
Empower
Trust and support each other to deliver. Make decisions with those closest to the topic. Include diverse perspectives. Celebrate success and learn from failure.
Challenge
Question whether things can be done better. Use insights based on data to inform decisions. Be curious about how we can adapt and improve. Speak up and be open to alternative viewpoints.
Drive
Focus on outcomes. Deliver with pace. Be passionate and ambitious about what we do. Take personal responsibility. Actively build collaborative relationships to get things done.
2nd job
Global Women’s Economic Justic...
- CissdCso Zone
Skill
Minimum Qualification
MA (DEVELOPMENT STUDIES)
PH.D / DOCTORATE
CERTIFICATION
No data available
Working Language
No data available
Global Women’s Economic Justice MEAL Advisor
GRADE/LEVEL
Grade B
PROJECT/UNIT
Knowledge Management and Learning Centre (KMLC)
POSITION DURATION
3 Years (Extendable)
REPORTS TO
COO
LOCATION
Delhi
TRAVEL
As required by the role
BACKGROUND
CARE International (CI) is one of the world’s leading multi-mandate aid agencies, fighting poverty and injustice in over 80 countries around the world and helping 65 million people each year to find routes out of poverty, with a specific focus on the empowerment of women and girls
Women’s Economic Justice is one of CARE’s six priority impact areas. The Women’s Economic Justice (WEJ) Strategy was developed in 2021 as part of CARE International’s 2030 Vision. The 2030 Vision puts gender equality and the specific rights of women and girls firmly at the centre. It also includes a focus on scaling and sustaining what works, strengthening our partnerships and amplifying local women leaders and movements.
CARE India is recruiting and hosting the Global WEJ MEAL Advisor and the role will therefore be based in India. Global WEJ MEAL Advisor will be part of CARE India’s Knowledge Management and Learning centre and will also be a key role as part of the WEJ team providing advice on MEAL within Women’s Economic Justice. The Global WEJ MEAL Advisor will therefore need to be comfortable with matrix management and able to work as part of multiple structures within the wider CARE International confederation.
ABOUT CARE INDIA
CARE is a not-for-profit organisation working in India for over 70 years, focusing on alleviating poverty and social injustice. We do this through well-planned and comprehensive projects in health, education, livelihoods and disaster preparedness and response. Our overall goal is the empowerment of women and girls from poor and marginalised communities leading to improvement in their lives and livelihoods.
During FY 2020-21, CARE India directly reached out to 52.7 million people through 53 programmes across 18 states, covering more than 130+ districts. We are part of the CARE International Confederation, working in 100 countries for a world where people live with dignity and security.
CARE India seeks a world of hope, tolerance, and social justice, where poverty has been overcome and people live in dignity and security.
Our goal is to ensure that women and girls from the most marginalized communities are empowered, live in dignity and their households have secure and resilient lives. CARE India aims to accomplish this goal by working with 50 million people to help them have quality health, education, livelihoods and overcome the effects of disasters.
Our employees are committed to CARE’s values, Code of Conduct, and safeguarding commitments towards a safe workplace for all, including the principle of ‘do no harm’. They are also responsible to uphold and strengthen our safeguarding commitments in their role. To know more about our safeguarding policies please visit our website link given below.
JOB SUMMARY
CARE Norway lead the Women’s Economic Justice impact area on behalf of the CARE Confederation. The Global WEJ MEAL Advisor is a key role to support CARE to understand the impact of our work, learn from our projects and from the sector to ensure high quality programming that supports women across the world to claim their economic rights. To this end CARE is investing in bringing in technical expertise to generate and manage quality data, evidence and learning from women’s economic justice projects and programmes across CARE.
The role will require a good understanding and experience of emerging MEL trends, learning and accountability specifically within Women’s Economic Justice including financial inclusion, value chain development, dignified work, resilient markets and entrepreneurship. In addition knowledge and awareness of development approaches that promote gender equality and Women’s Economic Justice will be required.
The Global WEJ lead will need to develop ways of working with WEJ experts across CARE as well as establishing relationships with a variety of colleagues in CARE Country Offices, to provide them with guidance, systems and tools to facilitate high-quality MEAL. The role will not directly manage other staff and will be highly skilled in creating change, improvements and building capacity through effective collaboration with colleagues of different backgrounds and cultures.
ROLES AND RESPONSIBILITIES
Reach, Program Quality, Impact Measurement and Sensemaking from PIIRS data (35%) (Mainly August to Feb)- Lead the validation of all Women’s Economic Justice related data gathered in CARE’s Project and Program Information and Impact Reporting System (PIIRS).
- In coordination with WEJ and PIIRs team, analyse data and produce annual reports, presentations and/or visuals, based on interests from different teams.
- Organize and facilitate sensemaking sessions (at least 1 global and 1 for WEJ team): identifying and sharing key findings of the data and associated learnings.
- Train the confederation in the use of the PIIRS WEJ indicators and other related CARE 2030 indicators including global advocacy and other impact at scale pathways
- Lead the development and/or revision of MEL guidance and tools related to Women’s Economic Justice, particularly the guidance to measure WEJ core and supplementary indicators
- Liaise and work with CARE’s global CI- MEL team.
Knowledge management, learning and sharing (35%) (ongoing)- Lead on the development of a learning and research plan for Women’s Economic Justice team, in line with Vision 2030 and agreed overall learning questions for Vision 2030.
- Establish standard mechanisms for identifying best practices and evidence/impact across CARE’s Women’s Economic Justice work, beyond what is available in PIIRS.
- Coordinate the maintenance of internal knowledge management systems such as CARE Shares and work together with the WEJ KM and communication colleagues to ensure that relevant WEJ programming information is stored in an accessible way, and is regularly updated.
- Lead on the development of WEJ case-studies, tools and lessons learned on with one flagship report every 2 years.
- Liaise and work with other CARE Knowledge Management focal points to establish capacity for Women’s Economic Justice learning across the Confederation and for keeping abreast of and engaged with KML innovations and networks across CARE.
- Connect with knowledge institutes and external communities of practice, networks and platform to increase visibility of CARE’s knowledge and impact work and ensure CARE’s technical knowledge products are published on key external knowledge platforms.
Women’s Economic Justice programme design and implementation (30%)- Support staff responsible for designing WEJ bids/proposals with:
- A summary of key elements that should be included in bids/proposals to ensure quality MEAL in WEJ programming
- Training or guidance on tools, methodologies and approaches that are relevant for MEAL in WEJ and support quality programming
- During WEJ programme implementation and on demand, provide remote and occasional in-country support on the review or implementation of their MEAL plans, particularly focused on development and use of qualitative and quantitative tools and methodologies that are key for MEAL in WEJ programming
- Provide input, and in some cases in depth support, to the development of programme evaluations, following agreed CI standards or requirements. At times this may include managing relationships with evaluators and assignments when needed, or providing support with analysis and reporting.
- Support staff responsible for designing WEJ bids/proposals with:
WEJ Team membership- Contribute towards the development of the WEJ team annual workplans and develop an annual individual operating plan.
- Participate in WEJ team and organisational meetings as required.
- Contribute to developing the knowledge and skills linked with MEL in WEJ by actively sharing knowledge and experience with other relevant focal points.
KEY RELATIONSHIPS
Knowledge Management & Learning Team, Care India Program Team, Care International & Care Norway Team, The Global Women’s Economic Justice team (WEJ team).
QUALIFICATION & EXPERIENCE
Essential
- Master’s degree in management/ development studies/ public policy/ equivalent field. A PhD in development issues/ policy and programmes/ equivalent field is desirable.
- At least 10 years of proven/ documented experience in leading MEL/MEAL function
- Strong experience of analyzing data, including both qualitative and quantitative methods, and experience with appropriate software
Preferred
- Experience in government/ social sector/ development sector/ donor consulting. Private sector business consulting experience is desirable.
- At least 5 years of the above experience in managing MEL for social sector/ development sector. Data driven policy making experience is desirable.
- Deep understanding of and experience with large donor funded development projects.
- Understanding of Indian & International social sector and relevant stakeholders. Experience in other similar geographies is desirable.
- Proficiency in analytical thinking, strategy formulation and stakeholder management. Experience in data analytics, information systems, knowledge products is desirable.
SKILLS & COMPETENCIES
Communication skills:
Excellent interpersonal, communication (both written and verbal) and presentation skills.
Research skills:
Demonstrated ability to present complex data into simple understandable information for diverse audience.
Team Management & Collaboration / People skills:
Change Management:
Strategic Thinking and Analysis:
Data Consultant - Sustainable Mobility
Job details
Full Job Description
Council on Energy, Environment and Water (CEEW), New Delhi
Data Consultant – Sustainable Mobility
Terms of Reference
At CEEW, we are deliberate about what we stand for (and what we don’t stand for!) as an employer. So, if the below description strikes a chord, we would love to hear from you!
At CEEW, we build careers in public policy
- We offer strong visionary leadership – with emphasis on research and impact at scale
- We actively promote leadership by initiative
- We celebrate talent and ambition
- You will be surrounded by smart ambitious people who will challenge you and help you grow
- You will learn faster than your peers in other organisations
- Curiosity and irreverence as well as responsibility come together at CEEW
- You will get above-market remuneration
- We provide a safe space for all
- At CEEW, your life is your example for others
Job Summary
CEEW seeks to hire an experienced geospatial data consultant who will work with the mobility team to carry out extensive big data analysis with relevance to sustainable mobility. We are looking for someone with experience in capturing, storing, analysing and visualising spatial data using Geographic Information Systems (e.g., ArcGIS, QGIS) and data science. Candidate should be familiar with geospatial libraries such as GDAL and rasterio.
Responsibilities and Duties
- Conduct analyses involving combination of multiple complex data layers, network analysis and detailed visualisation of the outputs. These data layers will include information on public transit, socio-economics of population, people movement, road-safety, pollution, congestion, land-use, and survey data.
- Support development of predictive models/tools using ML and AI and thereby exposure to creating training datasets and deep learning models is a plus.
- Carry out data integration, and interact with professionals from the sector.
- Assist the team in generating snackable insights and compelling data visuals for the organisation’s social media platforms.
- Carry out relevant literature reviews and summarize findings as reports.
- Assist administrative team for organization of relevant events (whenever needed).
Selection Criteria
Education and experience
- Bachelor’s or Master’s degree with specialisation in data science, energy, public policy, operations research.
- Candidates with prior research experience of conducting geospatial analysis are desirable.
- Interest in the transport and energy sector in India.
Key skills
- Experience carrying out data analysis on programmes such as Python, R are a pre-requisite.
- Must have strong research skills – capability to carry out literature review is a key requisite, familiarity with research methods is desirable.
- Excellent communication and interpersonal skills.
- Willingness to work on multi-disciplinary projects.
- Good written and oral communication skills.
- Experience in dealing with stakeholders (industry, academic, government etc.) preferred.
Compensation
Competitive compensation – commensurate to the experience and matching the best of standards adopted by industry or other similar organisations for similar roles.
Application Process
CEEW is an equal opportunity employer and the selection process does not discriminate on the basis of age, gender, ethnicity, religion, or caste. Female candidates are encouraged to apply.
Applications will be reviewed on a rolling basis. Interested applicants are advised to apply at the earliest possible.
Only shortlisted candidates will be contacted. We appreciate your interest.
4th job
Customer Service & Operations Analyst (Fixed Term Contract Role)
Job details
Full Job Description
Our people work differently depending on their jobs and needs. From home working to job sharing, visit the remote and flexible working page on our website to find out more.
This role is based in India and as such all normal working days must be carried out in India.
Join us as a Customer Service & Operations Analyst
- This is an opportunity to make a positive impact to our customers and colleagues, as you deliver successful customer and business outcomes
- You’ll be actively participating in initiatives to improve customer service, processes and procedures
- You’ll hone your existing analytical skills and be well positioned to advance your career in this fast-paced role
What you'll do
In this key role, you’ll be providing crucial support to customers and colleagues in our contact centres. You’ll be responding to and investigating queries, providing support on business processes, policies and procedures and developing an understanding of customer and business needs in order to suggest improvements and increase efficiency.
You’ll also be:
- Identifying barriers to performance and coordinating improvements to enhance our efficiency
- Working closely with operational centres, providing coaching and support to increase efficiency and knowledge
- Keeping accurate records of day to day operations, logging incidents and identifying trends
- Reviewing manual or ineffective processes which could be automated or enhanced
- Maintaining a focus on improving our customer service and experiences
The skills you'll need
To be successful in this role, you’ll need to have excellent planning and organisational skills, along with good attention to detail. You’ll perform well under pressure, and be confident in your ability to manage multiple tasks while maintaining high levels of accuracy throughout.
You’ll also need:
- We're looking for recent any Postgraduate (Fresher) 2020, 2021 and 2022 Pass outs Only who're comfortable working in round-the-clock rotational shifts.
- Experience of analysing and using performance data
- The ability to convey information in a simple and understandable way
- An understanding of contact centre operations and performance metrics
- Microsoft Office skills, including PowerPoint, Excel and Word
0 Comments